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PRIVACY & COOKIE POLICY

This Privacy Policy describes how the website modelrailwaytrader.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

DEVICE INFORMATION

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

  • Disclosure for a business purpose: shared with our payment processor

     

ORDER INFORMATION

  • Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number. Payment information e.g. credit card numbers are processed only by our payment provider (and not disclosed to us).

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our payment provider.

     

CUSTOMER SUPPORT INFORMATION

If we do not have personal information for you already we will need to collect the following personal information from you for the purposes of your request:

  • Your name

  • Your contact details: email address and/or phone number

We would retain this information for the express purpose of assisting you for the purposes of the query. No such information is shared with third parties and, when not required as part of our legal duties, the information collected deleted once when your support request is resolved.


 

MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.


 

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • Our payment provider.

  • Our delivery carrier

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order.

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LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

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RETENTION

When you place an order through the Site, we will retain your Personal Information for our records and in compliance with our legal obligations unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

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YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.


 

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@modelrailwaytrader.co.uk or by mail using the details provided below:

Model Railway Trader, (Address supplied to customers or on written request)

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/

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COOKIE POLICY:

We don't use them!

However, our website and payment providers may use them in order to provide their service; please refer to their policies. We have no access to any data they retain and cannot use it for any marketing purposes.

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